For assistance while traveling through our Airport, be sure to seek out one of the convenient Information Desks staffed by Travelers Aid Volunteers. The volunteer professionals have knowledge of the Airport and many local attractions. They are easily identifiable by their royal blue vests.  Please contact your airline directly for your flight status and all luggage/baggage issues.

Information Desks are located at:

Terminal B and C, Concourse Level 
(along the large window wall, where the pedestrian bridges from the Metrorail station meet the Terminal)

Phone: (703) 417-1806

Terminal B, Baggage Level (South) 
Phone: (703) 417-2664

Terminal C, Baggage Level (North) 
Phone: (703) 417-2667

Terminal A
(between the baggage carousels and the security checkpoint)
Phone: (703) 417-3972


  • Monday-Friday: 7:00 a.m. - 9:00 p.m.
  • Saturday: 7:00 a.m. - 7:00 p.m.
  • Sunday: 8:00 a.m.- 8:00 p.m.


If you are looking for someone in the Airport’s Terminals or Concourse, you may visit or call the Information Desks (locations and phone numbers shown in the table above) to have that person paged.  Paging may also be arranged by contacting the airline on which the passenger is arriving or departing.

Courtesy Phones

Courtesy phones provide a direct link to Information Desks and can be used for paging requests or airport related questions.   The phones can be identified by their blue color and are conveniently located throughout the Airport. 

To learn more about volunteering, call (703) 417-3975 or send an email.  Ready to go? Submit an online application to volunteer at this link.

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