Customer Service is our number one priority at Reagan National Airport. To ensure our employees are providing the best experience possible, we have a customer service employee recognition program called "GEM" or "Going the Extra Mile." We need your help recognizing those employees who "Go the Extra Mile" to make your travel experience great. If you would like to share your wonderful experience with an employee, please nominate them for recognition through our GEM program.
GEM Recognition Program Guidelines
- All badged employees are eligible (Airline, TSA, Airports Authority, etc)
- GEM nominees must have “Gone the Extra Mile” for a customer service reason.
- All nominations should be complete and legible with full detailed information warranting the nomination.
- Incomplete nominations may not be considered.
Nominate an airport employee using the online webform
Recent GEM Award Recipients
Ronald Reagan National Airport is proud to recognize its recent GEM (Going The Extra Mile) award recipients for excellent customer service.
Helping customer find their way
Edward Bowen (TAPS Taxicab Dispatch)
Every been lost and having trouble finding transport? Read about how Edward Bowen helps group of passengers find their way.
A concerned parent finds a caring employee
Ever worry about your child traveling alone? What if they had special needs? Read how Officer Kenneth Byers helped both mother and daughter.